Shipping Policy
All of our products will be shipped out to you within 2 business days after your payment has cleared. We ship via UPS and USPS Only.
Products Damaged During Transit: We insure all shipments. If your item is damaged in transit we will work with you to get a replacement ASAP. To ensure quick processing, be sure to note the damage to the delivery agent and notify us within 72 hours of delivery or as soon as you possibly can. We will then provide a shipping label for the damaged product (at our expense) & get your replacement product shipped to you ASAP.
We currently have free shipping to the 48 contiguous United States. We offer shipping to Alaska and Hawaii, the cost will be calculated in your cart for your review BEFORE you pay. We are working on a shipping solution to Puerto Rico, Guam, Virgin Islands, APO/FPOs, and Canada. If you would like to order before we have that solution you can call us to place a phone order.
Return Policy
We guarantee ALL of our products to be 100% free of any factory defects and to be in 100% working order when you receive the product. We perform Quality Inspection on ALL of our products. However, we are only human…so…if we DO make a mistake and miss something, please notify us as soon as possible within the first 30 days (per our warranty) if you receive a Defective Product. We will ship out a new replacement product to you ASAP (shipping prepaid) and will pay the return shipping cost of the defective product.
We take great pride in offering 100% quality products to all of our new and future customers. If you feel that the product you received from us is in ANY way not at what we promised, please notify us and we will make sure that you are 100% satisfied.
Privacy Policy
We are collecting your data for several reasons:
- To better understand your needs
- To improve our services and products
- To send you promotional materials for information we think you will find interesting
- To contact you to fill out surveys or help with other marketing research
- To customize our website according to your online behavior and personal preferences.
Mercantile Station 2 is committed to securing your data and keeping it confidential. Mercantile Station 2 has done everything in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Security Policy
Your payment and personal information is always safe. Our payment software uses Secure Sockets Layer (SSL) software, the industry standard. SSL software is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
